What a production cycle could look like
You record an answer to a question customers regularly ask. The recording moves into the capture system, drafts are prepared using the agreed templates, and you review them for accuracy and voice.
The completion standard is one real recording becoming approved, publishable outputs. Publishing consistency and time savings are measured in ongoing use.
This approach builds on the thinking behind Expert Insight Sessions and Show Up 30: make it easier for people to contribute their own knowledge.
